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Once I purchase a calling plan, how do I use it?

Upon purchasing a calling plan from Raza.com, you will receive a confirmation email providing you with a toll-free access number and a customer service number. Simply, call the toll-free access number from the phone number you used to signup with (your Calling From Number) and then dial the phone number of the person you are calling. If you are a new customer, our customer support team will call you to verify your order. You can always add more "Calling From" numbers in the PIN-less Dial Setup page found in your account overview.

Can I use my Calling Plan to call a country other than the country that I originally bought the card for?

Yes, however the rates that are advertised on the web only apply to the specific country for which the calling plan was intended. Please visit the respective rate page to check current rates for that country.

If my Calling Plan expires can I be reimbursed for the unused portion of the card?

No. Please make sure to exhaust your phone card prior to 6 months from the date of purchase. However, some cards have no expiration date. Please see the card details for expiration date information.

Why do I have to wait for my account to be activated?

At Raza communications confirming your order is our way of ensuring consumer protection against credit card fraud. Our highly trained customer service representatives inspect and verify all new orders to guarantee your online security. This is a one time process. Once your account has been verified and activated you will be able to shop at Raza.com at anytime.

How do I know which Calling Plan is right for me?

Raza communications offers calling plans to call anywhere in the world, with different plans tailored for mobile lines, land lines or a combination of both. We also offer plans for travellers to use in other countries, Call forwarding plans and much more. Click on the shop link in hte header of any page on Raza.com to get an idea of all the calling plans we have to offer.

What if I do not have a credit card? Is there another way to purchase from Raza.com?

Yes, you can mail us a money order or a cashiers check in any amount to:

Raza Communications
5219 N. Harlem Ave.
Chicago IL, 60656

Please be sure to include your name, address, phone number, email address and the name of the card that you would like to order. Once we receive your payment we will call or e-mail the PIN to you.

We also offer a new method of payment without credit card, known as E-Check! During checkout, you can select pay by E-Check, and use your checking account number and bank routing number to pay for your purchase!

Why are the rates different when calling a cell phone?

In most non-domestic countries, a surcharge is applied when calling to a cellular phone. This additional charge results in rate increases. However, for certain countries it is cheaper, such as India.

Is it safe to purchase your service over the Internet?

Our technology makes it possible for sensitive data to be safely transmitted over the Internet; the information is encrypted using proprietary and secure socket layer (SSL) technology. We are also certified secure by McAfee, Thawte and Visa/Mastercard.

I lost the password to My Account. How do I get it back?

Click the link "Forget your Password - Click Here" under the username and password box on the login page and your password will be e-mailed to you promptly.

I lost my access number. How do I get that back?

You can always visit www.raza.com/local.aspx to look up local access numbers for your area.

Can I recharge my Raza Calling Plan?

Absolutely, Yes!! Our website will allow you to add more money to your plan at any time! You can even use our Auto-Refill Feature and automatically recharge your account once it falls below $2!

What if the rate on the site differs from the rate on the calling plan purchased?

If the rates on the site differs from the rate of the calling plan, call customer service immediately and let us know. In 99% of the cases, we will refund your money.

Can I use my remaining mins if i cancel the autorefill?

Only premium plans will allow you to use the remaining balance on the account. Discounted plans will cancel automatically upon autorefill cancellation.

Can I use Raza.com while I travel around the world?

Our revolutionary "Follow me" feature is very useful while you travel. Click Here for details.

What is money back gurantee?

Money Back gurantee is "if you are not satisfied with our service we refund you back the remaining(un-used) balance in your account". Any Balance that is 6 months or older will not be refunded.

Couldn't find the answer to your question or problem? Feel free to contact us at 1-877-463-4233

 
 

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