• How can I make a call using the One Touch Dialing feature?

  It's as easy as local calling!!
  Make sure you are calling from a phone registered with us.

  • Just Pick-Up your phone and dial the local # corresponding to your friend's name that you have saved in your phone
  • The rest will be taken care by Raza..Just Keep Talking

  (Once you dial the One Touch # from your phone, our system recognizes your account and connects the call appropriately to the pre-assigned destination number).

• Does One Touch Dialing feature work with all service providers?

  Yes. If your phone service provider supports caller ID. Some internet phone service providers like Skype for example, do not provide its users with caller ID for outbound calls. In this case you would need to use your account's PIN number that could be provided to you on request upon activation of your account based on the plan purchased.

• How can I place an international call from my phone to a number that is not set up for One Touch Dialing?

  After you sign up, you can start making international calls from any of the registered phone right away i.e,using any other Raza access Numbers that is not setup for One Touch Dialing. Our system recognize your phone and automatically would prompt you to dial the destination number. After being prompted,
  
  To call within USA, Canada or Caribbean: Dial 1 + Area Code + Number followed by # sign.
  To Calls other countries: Dial 011 + Country Code + City Code + Number followed by # sign.
  
  *(Once you have dialed the destination number, please do not press send key.)

• Can I use "One Touch Dial" if my caller ID is blocked?

  Yes!. If you are saving 'One Touch Dial' Number into your phone's memory you have to save it with *82 in front of it (*82 646 xxx yyyy). Caller ID of your phone will still be blocked if you are placing any other calls.

• Can I use One Touch Dialing to call any country in the world?

  You can make calls to absolutely any country in the world using your Raza.com service. Make sure you select the appropriate country in the drop down provided while setting up your One Touch Dialing. You can check the rates for any specific country by clicking here.

• How many One Touch Dialing numbers can I register?

  You can register as many One Touch Dialing numbers as you prefer in your account..

• How soon can I start using the service after setting up the One Touch Dialing?

  Instantly!

• Is my plan eligible for activating the One touch Dialing feature?

  Yes! All of our plans are eligible for activation of this One Touch Dialing feature as an introductory promotion.

• Do I get charged anything extra to avail this feature?

  No. This new value adding feature is offered to all the Raza.com customers for better convenience at no cost.

• How many pin-less numbers (calling from numbers) can I register?

  You can register up to 5 pin-less numbers to your account. (This may not apply for few discounted plans)

• Can I edit my numbers online?

  Absolutely! You can add and delete your pin-less setup at any time

• How soon can start using my account once I edit my pin-less setup?

  Immediately!

• Can I register my pin-less numbers in two different plans or accounts?

  No, a phone number can be registered only in one pin-less setup at a time.

• How do I make calls from 2 different plans using one phone number?

  Plan 1 (where your phone number is registered )
  Dialing instructions: Access number + 011+ country code +phone number + # key )
  Plan 2 (where your phone number is NOT registered)
  Dialing instructions: Access number + PIN NUMBER +011 + Country code + phone number + # Key)

• How soon can I view online call details once I make a call?

  Immediately, as soon you hang up you would be able to see the call reflecting on your account.

• How back can I go to check my call history?

  You can view past 60 days call details from the current date.

• Can I check my balance on this page?

  Yes! you can check your current balance by logging into your My Account page on the recharge button.My account is greyed out.Account shows no call details.

• Can I see how much each call charged me?

  Yes, it shows you the duration as well as the charges of the call.

• Would I be able to see the access number I made the call from?

  No, the access numbers won't show in the call details but if you forget the local access number you can log in to your account and click on Support and local access number; or click here http://http://u16268682.onlinehome-server.com/support

• How many quickey™ numbers can I add to my plan?

  A maximum of 10 numbers can be added as quickeys to each plan.

• Is this feature applied to all the Raza calling plans?

  Few discounted plans do not have this feature. Please contact the customer service for details.

• Can I view my quickeys online?

  Yes! You can view your quickeys online.

• Can I edit my quickeys online?

  Absolutely! You can edit your quickeys online or call our 24/7 customer service for help.

• How soon can I use my quickeys once assigned or edited?

  Immediately.

• How can I enroll my plan to auto-refill?

  You can enroll your plan to auto-refill by logging into your account or by calling our customer service. Click on the brown color ACTIVATE tab corresponding to your plan and choose the amount you would want to enroll for.

• When can I cancel my auto-refill?

  You can cancel the auto-refill feature at any given time. Under my account just click on the DEACTIVATE button to cancel. ( some restrictions may apply to discounted plans)

Raza Rewards™ Signup

• Points cannot be converted into cash.
• Refer a friend applies for new account activation only.

• What is the Call Forwarding feature?

  The Call Forwarding feature allows you to have your family; friends and co-workers reach you on any phone, anywhere in the world. Now you can travel anywhere in the world and not miss those important calls!

• How does Call Forwarding work?

  Let's say you're going overseas to India. Just let us know the hotel, mobile or relatives phone number in India you would like to be reached at. Then we will provide you with your own personal toll-free number that when dialed from USA or Canada it will automatically ring to your designated number in India. All you have to do is give out your personal toll-free number to your family, friends & co-workers.! and if you want to make sure you don't miss any calls, just forward your home, mobile and/or office phone to your personal toll-free number and all your calls will be directed to your designated number in India. It's as simple as 123.

• What is my personal toll-free number?

  Your personal toll-free number is an 800/866/877 number specifically assigned to you. When this number is dialed from USA or Canada, it will ring to any number in the world you chose.

• Can I change the number I want to be reached at?

  The number where you would like to be reached can be changed anytime you chose. Just login to our website and just change the number you would like to be reached at.

• When does the Call Forwarding feature become active?

  The Call Forwarding feature is activated the second you purchase and setup the number you would like to be reached at.

• What is my custom itinerary?

  If you will be traveling to many destinations and would like to have your Call Forwarding number ring to all your different destinations, just setup a custom itinerary. The custom itinerary allows you to have your destination number change based on your travel dates and the phone number you would like to be reached at. As an example, let's say you will be traveling to London from the 1st of the month till the 7th and from there you will be in India from the 8th till the 15th. You can setup your custom itinerary to have your calls ring to your number in London from the 1st till the 7th and then have you calls ring to you in India from the 8th till the 15th.

• What if I don't know the number I want to be reached at?

  No problem! When you arrive to your traveling destination and know what number you want to be reached at. Just login to our website and setup your number at that time.

• Do my friends, family and co-workers get charged for calling me?

  Absolutely not! Your family, friends and co-workers will not be charged for your Call Forwarding feature no matter where you travel in the world! Note: Not responsible for charges applied to calling party by their provider for dialing toll-free number.

• What if I run out of balance while I am away?

  You will never run out of your minutes if you enroll your plan to auto-refill however if you choose not to enroll then please visit our website to recharge or chat with us from any country to recharge your account.

• How do I forward my calls to my personal toll-free number?

  Each mobile provider as well as home and office phone providers have their own way of forwarding calls. Please contact your phone providers to find out how you can forward your calls to the personal toll-free number that is provided to you when you purchase the Call Forwarding feature.